Pittsburgh Group Policies and Procedures
Some shows call for a nonrefundable deposit within 10 business days of confirmation and a final payment due before tickets go on sale to the public. The earlier you book, the more flexible the terms. Those who order close to their desired performance date will have to pay soon after their confirmation if not on that day. There are exceptions to every rule and payments may also be dictated by company management and therefore the above payment schedule will not apply
Since there is no obligation, it is to your advantage to estimate high and reduce your numbers when it is time to pay. As long as you purchase the group minimum for your show, you will receive the group buyer benefits. If you estimate low and call to add more, the seats you want may no longer be available. Once tickets are paid in full, they become a final sale and the amount can not be reduced.
Payments can be made in the form of a check (individual/company) or credit card (Visa, MC, Amex & Discover). Individual checks or credit cards from Group members and purchase orders are not accepted. Checks should be made payable to: Pittsburgh Cultural Trust.
Groups may cancel without penalty before the initial deposit is made. Once a financial commitment has been made deposits and final payments will be forfeit in the case of cancellation. If you have a cancellation please contact the Group Sales Department immediately so that we can accommodate other Group requests.
If your tickets are lost or stolen please notify the Group Sales Department immediately to arrange for a ticket re-print. We cannot re-print tickets without exact seat locations. Once a ticket is re-printed with a new bar code the original ticket will be voided for use to enter the theatre. Per ticket reprint service fees may apply.
Regardless of age, all patrons must have a ticket. Unless an event is designated for younger audiences, children under the age of 3 will not be admitted to the any theater in the Cultural District. All children must be seated with an adult. Please ask when ordering your tickets if this rule applies to your show of interest. Sometimes there are special prices for students, scouts and children. Each show is different so it never hurts to ask if a price break exists.
By entering into this agreement, you represent and warrant that the tickets you receive will not be resold to individuals above the face value, unless you meet all of the following conditions: (i) you are a tour operator, authorized concierge service company, travel agent or other authorized wholesale travel industry partner that (ii) packages the tickets with hotel reservations, transportation arrangements or other travel amenities, and (iii) such package shall include substantial value to each individual purchaser above and beyond the rights and access provided by the ticket to the event. Broadway Across America reserves the right to refuse service to any entity that resells any subject tickets for profit in the secondary marketplace. If Broadway Across America discovers that tickets sold as part of a group order have been resold individually at a profit or otherwise in violation of with the conditions described above, Broadway Across America reserves the right to revoke group benefits at any time including but not limited to group discounts, payment plans, complimentary ticket policies and priority seating privileges. The contents of this Paragraph shall not be deemed as waiving or limiting any rights or remedies which Broadway Across America, its subsidiaries and/or affiliates may have, all of which rights and remedies are hereby specifically reserved.
Tickets purchased from official ticket sources cannot be resold, transferred or distributed to any ticket broker or any other person or entity for resale above the face value of the ticket. Should it come to the Pittsburgh Cultural Trust’s attention that a ticket purchaser is a ticket broker, all current and future orders may be cancelled without notice or justification of action. The Pittsburgh Cultural Trust reserves the right to deny admission to any person with a ticket obtained in violation of these terms.
The best way to get in touch with the Group Sales Department for tickets is to fill out the online request form for the show in which you are interested. Other questions or concerns can be directed to a Group Sales Representative by emailing firstname.lastname@example.org or calling 412-471-6930.